Privacy Policy

This Privacy Policy explains how Neutral Plateau collects, uses, shares and protects your information when you visit our website, read our blog, contact us, or interact with our cookies and analytics tools.

1) Who we are

Neutral Plateau (“we”, “us”, “our”) operates the website available at https://neutralplateau.sbs/.

Data Controller: Neutral Plateau, 147 Robinson Bridge, Amybury, SG6 1PR, United Kingdom. Phone: +44 2663 847382 • Email: [email protected]

2) Data we collect

We collect the following categories of information:

• Contact details you provide: name, email address, message content (when you use our contact form or email us).
• Transactional details (if we later offer purchases): order ID, items, billing/shipping details handled by our payment processor. We do not store full payment card numbers on our servers.
• Technical and usage data: IP address (short-lived in server logs), device/browser type, pages visited, referring URLs, and timestamps. If you consent to analytics, Google Analytics and Facebook Pixel may set their own identifiers. Without consent, these tools are not loaded.
• Cookies and similar technologies: see “Cookies” below.

3) Cookies and similar technologies

Our site displays a cookie banner that lets you accept, decline or customize cookies. Your selection is stored in your browser’s localStorage under cookieConsent.

Types of cookies we use:

• Strictly necessary (always on): basic site operation and security; no personal profiling.
• Analytics/Marketing (optional; load only with your consent): Google Analytics (G-XXXXXXXXXX) and Facebook Pixel (FB-PIXEL-ID) to measure site usage and campaign performance.

Change your choice anytime: use the “Customize” button in the cookie banner or open preferences here: Cookie preferences.

4) How we use your information

• Provide and maintain the website and its features.
• Respond to your inquiries and provide customer support.
• Improve content and user experience (aggregated analytics, if consented).
• Prevent fraud, enforce our Terms & Conditions, and protect the security of the site.
• Meet legal, regulatory or tax obligations (if transactions occur).

5) Legal bases for processing (GDPR/UK GDPR)

• Consent: analytics/marketing cookies (Google Analytics, Facebook Pixel) load only after you opt in.
• Legitimate interests: site security, fraud prevention, basic audience measurement in aggregated form, and responding to messages you send us.
• Contract: communicating to fulfil your requests or orders (if you buy from us).
• Legal obligation: record keeping for taxes and compliance (if applicable).

6) Sharing your information

We share information only as needed with:

• Service providers: hosting, email delivery, analytics (only if consented), and payment processors. They are bound by confidentiality and data protection obligations.
• Authorities and legal requests: when required by law or to protect rights and safety.
• Business transfers: if we undergo a merger, acquisition or asset sale, data may transfer under this Policy.

7) Data retention

• Contact messages: up to 24 months after last interaction, unless we must keep them longer for legal reasons.
• Server logs: typically 30–90 days, then deleted or anonymized.
• Analytics data: per provider defaults (e.g., Google Analytics may retain aggregated data for 26 months) and only if you consent.
• Transactional records (if applicable): kept for the period required by tax and accounting laws.

8) International data transfers

Some providers may process data outside the UK/EEA (e.g., the United States). Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

9) Your privacy rights

Depending on your location (e.g., UK/EEA), you may have the right to request access, rectification, erasure, restriction, data portability, and to object to certain processing. Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise rights: email [email protected]. We may need to verify your identity. You can also complain to a supervisory authority. In the UK: Information Commissioner’s Office (ICO) at https://ico.org.uk/.

10) Security

We use reasonable administrative, technical and organizational measures to protect personal data. No system is 100% secure; please use the internet with care.

11) Children

Our site is not directed to children under 13 (or the age of digital consent in your country). If you believe a child provided personal data to us, contact us to request deletion.

12) Changes to this Policy

We may update this Policy from time to time. We will post the new version here and update the “Last updated” date above. Significant changes may be communicated more prominently.

13) Contact

Neutral Plateau
147 Robinson Bridge, Amybury, SG6 1PR, United Kingdom
+44 2663 847382 • [email protected]